Q: How do I check-in online?
A: This depends if the airline offers online check-in on its website. If yes, you may check-in online using your Airline Booking Reference number.
You need to check-in at least 3 hours prior to departure for all International flights, and 2 hours prior to departure for all Domestic flights. However, we would always recommend you call the respective airline to understand their check-in policy timings.
As per airline rules, the standard check-in time begins 3 hours prior to departure.
Infants must have valid proof of age documents showing that the infant is less than 24 months old. You need to carry appropriate travel permissions (valid passport, visa, immigration clearance etc.) acquired before departure. Commercial Bank of Qatar is not responsible for lack of documents produced during check-in.
Q: Is there a Customer support number?
A: Yes, you may call Commercial Bank 24 hours customer support number on 4449 0000.
Q: How do I print my ticket?
A: You can view all your upcoming and completed trips by selecting the ‘Manage Bookings’ section on the website. You can view/print your ticket by clicking on the Booking Reference number.
Q: I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?
A: The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold till the time you complete your booking. Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refresh the search.
Q: Can I enter my Frequent Flyer number at the time of booking?
A: Currently we do not take the Frequent Flyer number. You can provide your Frequent Flyer number at the airline counter at the time of check-in.
Q: How do I get my e–ticket details?
A: We will send your e–ticket details to the registered e-mail address provided by you to us, when you made your reservation.
Q: How do I confirm my seat assignments?
A: Kindly call your airline directly to check whether you can choose your seat by quoting your airline Booking Reference number.
Q: How do I cancel a flight reservation?
A: For bookings made on CBQ Rewards website, no cancellations are allowed if done voluntarily, hence no points will be refunded back into your account. For any reasons not initiated by you, i.e. flights being grounded/cancelled/or any other unforeseen circumstances wherein you are denied travel, applicable points will be refunded back into your account. This again would be as per the discretion of Commercial Bank.
Q: How do I amend my booking?
A: We can assist you with amendments to most bookings. In some cases, though, you will need to contact the airline directly. Every booking made on CBQ Rewards is subject to amendment charges levied by the airline, which may vary by flight and booking class.
Q: Can I book a multi–city trip?
A: No, you cannot do a multi-city booking at this juncture. To book a multi-city travel, you will have to book individual sectors, separately.
Q: I did not get an e-mail confirmation. What do I do?
A: If you do not receive an e-mail confirming your booking, there is a possibility that an improper e-mail address was registered in our records or your Internet Service Provider blocked the e- mail as a ‘spam’, in which case we suggest you check your spam folder. You can also contact us by calling Commercial Bank’s Customer Support number on 4449 0000.
Q: What is the maximum number of seats I can book?
A: A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers, you will have to repeat the booking process for the additional travelers. Also, some airlines do not allow booking for more than 4 passengers (adult + children) at one time.
Q: Can I book tickets for infants?
A: Yes, you can book for one infant per adult. The age of the infant must be below 24 months on the date of travel. Make sure you carry valid proof of age documents at the time of check-in. The infant is not awarded a seat on the flight and has to travel with the accompanying adult.
Q: How do I find out my baggage limit?
A: Limits for both, cabin and checked-in baggage vary by airline rules and sometimes by criteria of baggage weight or numbers. Please contact the airline directly or visit the airline’s website for accurate details regarding baggage limits, as rules vary from time to time without prior notice.
Q: I’ve booked my tickets but now need to add my child’s tickets to my booking. How do I proceed for this?
A: Individual bookings for children below 12 years of age can not be purchased. You would need to contact your airline directly for your child’s booking.
Q: Do I need to confirm my flight reservation before I fly?
A: No, you do not have to. However if you wish, you may contact the airline directly.
Q: How do I confirm special services like seats/meals, wheelchair, bassinets etc.?
A: CBQ Rewards does not do a pre–seating or confirm meals. You will have to call the airline directly for any seat or meal requirements. Also airlines require a minimum of 24 – 48 hours prior notification in case any special meal or service needs to be confirmed. All special requests are subject to confirmation from the airline and in some cases may be chargeable as per airline policy.
Q: Do I have to show my e–ticket confirmation e-mail at the airline check–in counter?
A: Yes, you do. Some airports do not allow you to enter without a printout of your e–ticket, so be sure to carry one with you. If you have forgotten to carry your e–ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.
Q: Do you issue paper tickets?
A: No, we do not issue paper tickets.
Q: I misspelled my name while booking a ticket. How do I get it changed?
A: You will require to contact the airline directly which you have booked with to check if they entertains change–of–name requests. However, if the airline does not allow it, you will have to cancel and re-book the ticket. Normal amendment charges apply in such cases. Certain airlines do not even allow a re-issue of ticket on such occasions and a new ticket has to be issued. Commercial Bank will not entertain any refund or reversal of Points in such cases.
Q: Do I have to pay anything extra at the airport?
A: Normally, all taxes for the airport are collected on the ticket at the time of booking itself. However, many airports do collect development fees/taxes at the time of departure. Please check with the respective airline before you travel.