Commercial Bank Rewards Booking Policy
- You are required to pay the entire amount prior to the confirmation of your booking.
- The total Commercial Bank Rewards points displayed includes all applicable fees,
charges and applicable taxes. It excludes all applicable airport taxes or other
charges that may be payable at certain airports.
- To avail of infant fares, an infant must be under 24 months throughout the entire
itinerary you are booking. This includes both onward and return journeys. If the
infant is 24 months or above on the return journey, you'll need to make a separate
booking using a child fare.
- Infants must have valid proof-of-age documents showing that the infant is less than
24 months old. You need to carry appropriates travels permissions (Valid Passport,
Visa, Immigration clearance etc.) done before departure. Commercial Bank and Giift Banking & Payments, JLT are not responsible for lack of documents produced during
check-in.
- Infants must be accompanied by an adult at least 18 years of age.
- All rules and regulations applicable on airlines apply on Commercial Bank Rewards.
- All bookings for flight and hotels are powered by Giift Banking & Payments,
JLT. However, Giift Banking & Payments, JLT is not responsible for any schedule
change by the airline after issuance of the ticket, but will inform you of the same
if informed by the airlines. It is advisable to reconfirm your flight timings 24
hours prior to your flight departure.
- Commercial Bank or Giift Banking & Payments, JLT, reserves the right to alter
any and all fees from time to time, without prior notice.
- As per the airline rules, the standard check-in time begins 3 hours before departure.
Flights
Booking Policy
- The total CBQ Rewards points displayed, includes air fare and applicable taxes.
It excludes all applicable airport taxes, baggage or other charges that may be payable
at certain airports or by the airline.
- Depending on the airline and fare rules, certain booked fares may or may not include
baggage. Please contact the airline directly or visit the airline’s website for
accurate details regarding baggage limits, as rules vary from time to time without
prior notice.
- There will be no refund for 'no-shows' or any partially unused flights.
- For any information regarding your Frequent Flyer miles, please contact the airline
directly.
- Kindly ensure that you have the valid visa, immigration clearance and passport with
a validity of at least 6 months.
- To avail of infant fares, an infant must be under 24 months throughout the entire
itinerary you are booking. This includes both onward and return journeys. In the
event the infant is 24 months or above on the return journey, you will need to make
a separate booking using child fare.
- Infants must be accompanied by an adult at least 18 years of age.
- All bookings for flight are powered by Giift Banking & Payments DMCC. However,
Giift Banking & Payments DMCC is not responsible for any schedule change by
the airline after issuance of the ticket, but will inform you of the same if informed
by the airline. It is advisable to reconfirm your flight timings 24 hours prior
to your flight departure.
- Commercial Bank of Qatar or and Giift Banking & Payments DMCC reserves the
right to alter any and all fees from time to time, without notice.
Check-in:
- The passenger needs to check-in at least 3 hours prior to departure for all International
flights, and 2 hours prior to departure for all Domestic flights. However, we would
always recommend you call the respective airline to understand their check-in policy
timings.
- As per airline rules, the standard check-in time begins 3 hours prior to departure.
- Infants must have valid proof of age documents showing that the infant is less than
24 months old. You need to carry appropriate travel permissions (valid passport,
visa, immigration clearance etc.) acquired before departure. Commercial Bank of
Qatar or Gift Management DMCC is not responsible for lack of documents
produced during check-in.
Amendments:
- Commercial Bank of Qatar or Gift Management DMCC can assist you with
amendments to most bookings. In some cases, though, you will need to contact the
airline directly.
- Every booking made on CBQ Rewards is subject to amendment charges levied by the
airline, which may vary by flight and booking class.
- If you amend your booking, you will be charged the difference in fare, if any, and
applicable when the amendment is made. However, if the new fare is lower than the
original fare, the difference in the fare amount will not be refunded. The re-booking
charges as applicable will be collected and charged to your CBQ credit card.
- In addition to the airline's amendment charges, Gift Management DMCC
charges an amendment handling fee of QAR 200 per passenger. We will collect these
charges from you when we make the changes to your travel plans. We will also collect
the difference in fare, if any is applicable when the amendment is made.
- Depending on the airline policy, some booked fares may not be amended.
Cancellation and Refund Policy:
- For bookings made through CBQ Rewards, no cancellations are allowed if done
voluntarily. Hence no reward points will be refunded back to your account. For any
reasons not initiated by you, i.e. flights being grounded/cancelled/or any other
unforeseen circumstances wherein you are denied travel, applicable reward points
will be refunded back into your account. This again would be as per the discretion
of Commercial Bank of Qatar / Gift Management DMCC.
- Every booking made on CBQ Rewards is subject to cancellation charges levied by the
airline, which may vary by flight and booking class.
- Some booked fares may be non-refundable as per the specific airline's policy. Partially
utilized tickets as well in most cases, are non-refundable.
- There would be a handling fee of QAR 200 levied per passenger per ticket for any
cancelations, if there is any refund initiated by Commercial Bank of Qatar or Gift Management DMCC as an exception.
- Only cancellation requests made online or telephonic through our customer support
shall be entertained. Commercial Bank of Qatar or Gift Management DMCC
shall not be liable to entertain any cancellation requests made through any other
medium including but not limited to SMS and e-mail.
- For any queries regarding the Cancellation , you may call Commercial Bank’s
24-hour Customer Support number at 4449 0000
Hotels
Booking Policy
- The standard check-in time is after 14:00 hours (local time) and check-out time
is 12 noon. This could vary according to season and/or city. Please check with the
hotel for clarity.
- An early check-in or a late check-out facility depends completely on the hotel’s
room availability on that particular date. Commercial Bank of Qatar / Gift Management DMCC cannot guarantee anything in this regard.
- Not all hotels include complimentary breakfast. Please ensure this is checked on
the program website under the respective hotel’s ‘View Detail’ section, before redeeming
the hotel.
- As a general policy, a single room can accommodate a maximum of 2 adults and/or
2 adults and 2 children.
Re-confirmation:
- There is no need to reconfirm the hotel booking, once done. However if you wish
to do so, you may call Commercial Bank’s 24-hour Customer Support number at 4449
0000 or email support@giift.zendesk.com.
Please do not call the hotel directly to confirm.
Amendments:
- Once a hotel booking is placed through CBQ Rewards, no change/amendment in the hotel
booking dates is allowed. If you wish to change your check-in and check-out dates,
a completely new hotel booking would have to be made. There will be no refund of
points granted on the original booking.
- Please do not call the hotel directly for reservation changes or cancellations,
as the same would not be considered.
Cancellation Policy:
- For bookings made through CBQ Rewards, no cancellations are allowed, if done voluntarily.
Hence no points will be refunded back to your account. For any reasons not initiated
by you i.e. hotels sold out and/or any other unforeseen circumstances wherein you
are denied stay, applicable points will be refunded back into your account. This
again is as per the discretion of Commercial Bank of Qatar or Gift Management DMCC.
Car Rentals
Booking Policy
- Once car redemption is done by you, the confirmation is not immediate. It takes
minimum of 24 – 48 Hours for a confirmation. For any queries regarding the confirmation,
you may call Commercial Bank’s 24-hour Customer Support number at 4449 0000 or by
sending an email on support@giift.zendesk.com.
- In case the requested car pick-up and drop locations are different, there could
be a surcharge fee in addition to applicable taxes. This will be notified at the
time of booking itself by our back- end team, and only once a confirmation is sought
from you, the confirmation process would be carried out.
Amendments:
- Once the car booking is done, the existing booking cannot be amended. However, for
exceptional cases, a new request can be made for the revised date/time, provided
this request is initiated 72 hours prior to the original booking date. Applicable
surcharges would apply.
Cancellation Policy:
- For bookings made through CBQ Rewards, no cancellations are allowed if done voluntarily
by you. Hence no points will be refunded back to your account.
Restriction:
- To rent a car, you must be within 25 years to 70 years of age. Certain car suppliers
however do allow to rent a car between the age of 21-25 years. There could be a
young driver’ surcharge fee applicable in some cases.